Troubleshooting

I didn’t get a booking request notification

• Check Settings → Notifications (or your notification preferences). Ensure email (and SMS if you use it) is enabled for “New booking request.”
• Look in spam/junk for emails from BT Inkk or your artist domain.
• If you use the mobile app, ensure push notifications are allowed for the app.

A client says they didn’t get the deposit link

• After you approve a request, the client receives an email (and optionally SMS) with a link to pay the deposit and choose a time. Ask them to check spam and to use the link from the latest email.
• If the link expired or failed, you can resend from the booking detail or ask them to log in at my-bookings (root domain) and open the booking from there.

I can’t upload a portfolio image

• Max file size is 20MB. Use JPEG, PNG, or WebP.
• If you see “Unsupported file type,” try saving the image as JPEG or PNG and upload again.
• If it still fails, try a different browser or device.

My availability isn’t showing correctly

• Calendar — Make sure you’ve added available blocks on the dates you want. Clients can only choose from slots you’ve created.
• Timezone — Your timezone is set in onboarding or Settings. If you travel, you may need to adjust or add blocks in the correct zone.

Client didn’t receive reminder or aftercare

• Reminders go out 48 and 24 hours before the appointment; aftercare is sent after you mark the session complete (often with a short delay). Ask the client to check spam.
• Ensure their email and phone on the booking are correct. You can edit client details from the appointment or client list if you have permission.

I need to change or cancel an appointment

• Open the appointment and use Cancel appointment (with an optional note). The client is notified.
• To move the appointment to another time, cancel the existing one and have the client book again, or use Schedule next session / your calendar to offer a new slot and coordinate with the client.

Something else

• Use the Feedback widget (if enabled) on the site to send a note to the team.
• For account or billing issues, contact support from the link in your dashboard or the email you used to sign up.